Entertain me; Broadband Deals. If I couldn't get the proper wall socket, the internet is not going to be set up su. Tried the virtual assistant but it didn’t prove helpful. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. - 5156775. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Feb 22, 2022. 168. Some properties do not have a wall socket, only a cable. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. Virgin Media; My Virgin Media; Shop; Help;. Get the Hub ready by connecting the wires. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. A Ti-Vo was installed in one of the upstairs bedrooms. The wall box may be branded with the logos of an old cable TV company (not VM). Some VM installations do not have an internal wall box, just a trailing lead. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. . on 14-09-2022 12:00. The pre-install team number is 0800 052 1734. Security matters. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I don't see a virgin media wall socket. Back a step. Could an engineer be arranged to install please as my account is due to go live today. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. can someone contact me about moving a TV point please. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. If possible, I would like to get rid of this rather ugly white. Plug the cordless base. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Damaged Wall socket. Options. Options. We can certainly work to get an engineer booked in to get this installed. 2. . I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Eric714. 168. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. We would like to show you a description here but the site won’t allow us. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. cable from wall. They can arrange for an engineer to come to the property to complete the installation. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Mobile Your Account. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Or if the other end of the white cable is in a more useful. We need to remove the box inside aswell to decorate. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 1 [or 192. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. 9 to th. If it is a loose cable only, you will need one of these to connect the Quickstart cable. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. . Virgin will not remove them. The new ones are just screws, the old style Telewest ones are like star shaped head. In response to goslow. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Security matters. Sign in . Check outside for the omnibox (brown or grey) and trace the cables to the inside. Entertain me; Broadband Deals. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. Rich says: August 9, 2022 at 5:55 pm. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Engineer visit. Forum TeamRe: How to book an engineer. 3 Kudos Reply. CryptoRobert_P. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Old Virgin Media box and poor signal. It works fine and my router (which is the black box in Picture 2),. I'm very sorry for any issues you've had in speaking with the team. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The cable could be hidden within, or behind, furniture. It also protects the network from 240 volts being fed to it by faulty TVs in your home. You can also check for a loose cable as not all properties have a socket. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Stay safe online. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Looking for specific info? Customer reviews. VM BB TV Landline. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. Hello sophieboulter1. How deep should Virgin Media cables be? 1 to 6 inches. I only found an openreach mastersocket 5c in the flat. It is likely you will be waiting a few days. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. The box and cables may have been removed by the previous occupiers. Don't touch it. on 15-04-2023 16:54. Tudor. I have only got one rectangular shaped white socket (Shown. Re: No Virgin Media wall socket internally. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I highly doubt my landlord will allow a virgin coax. Browse Virgin Media Virgin Media Community. For a wires-free alternative, you could use a cordless phone setup. Please help. The problem is the Hub is in my Study and the - 4964746. Quickstart is the quickest and easiest way to setup our services. 0 Kudos Reply. ahhh the rubbish that is CS - you could try this. Even sitting in the room above the router, the WiFi was dreadful. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Preparing for Landline changeover to fibre. Call the Pre-installation and delivery team on 0800 052 1734. Hi. So, a 50 minute broadband, TV and phone. Apparently the connection from there’s been cut off. If there is one you need to trace it back to the wallbox outside where it will connect to a. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The connector with the yellow label looks like your VM connection, the other two look like satellite. However, since theres no virgin media socket is it possible if someone who works at v. Pop them out and see. Try plugging the cable you can see into the hub to see if it works. 29-12-2022 20:58 - edited 29-12-2022 21:00. Entertain me; Broadband Deals. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Got my virgin media self install kit but I don't have a virgin socket. on 27-01-2023 17:22. Switched On. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. The cable on the right looks like is for a Freeview TV antenna. . Manage Your Account. Find me on , Google+, and Linkedin. Tudor. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. It should work ok. Forum Team In response to rohith15388. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. It is surface clipped usually. on a domestic hub you look at the values thus. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. I'm sorry to hear about the missing wall socket. Look for the omnibox outside and trace the cable inside. When you place your order, we'll let you know. the 2 wires end up inside the wall, I cannot see further where it is leading to. 1) remove the attenuator from the existing cable, plug it into back of hub. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 out of 5 stars. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. you should start your own thread but as general help. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. On the day of activation, connect your new router to the master phone socket. A non-split socket will have the sockets and screws in the middle. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Sorry to hear of the lack of wall socket on the inside of your property. Call the Pre-installation and delivery team on 0800 052 1734. on 30-12-2022 13:33. Account - Cable. on 04-02-2023 11:17. on 17-10-2022 15:06. Kindest regards,. VM BB TV Landline. On your installation day, your engineer will arrive in a. QuickStart, set up and connections. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 18-02-2023 10:23 - edited 18-02-2023 10:33. Virgin media wall socket wiring diagram. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Get the Hub ready by connecting the wires. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Very poor advice. In response to Llfamily. ) The hub will be in here too. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. There’s not a virgin media wall socket anywhere I’ve checked. But I have no Virgin Media Wall socket in my house. Old Virgin Media box and poor signal. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Virgin Media: TiVo® service. nothing to do with the outside boxs. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. First picture is telephone socket which is now not used. There will be a seperate connection inside the interior wall box. 1 Mar 2016. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. The wall box may be branded with the logos of an old cable TV company (not VM). The one thats on the bottom is the one you need for Virgin. There are 10 types of people: those. Re: cable not fitting wall. 4. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Past occupiers of your property may have removed. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. No, the ethernet cable is for a wired device if you have one. I will private message you now to confirm your details. I am happy to help with this. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. You can also check for a loose cable as not all properties have a socket. The cable could be hidden within, or behind, furniture. Can anyone please help me. I don't have a virgin media wall socket and this is stressing me out. Stream from Virgin Media. . Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Sign in . Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. Vonage 2nd line. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). ) The hub will be in here too. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. I have received my quick start-up kit. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Re: No wall socket. The block box on second picture is an amplifier for terrestrial TV. . Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. com. . In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Switched On Families. I unscrewed it and there is a male isolator inside the box. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. It works fine and my router (which is the black box in Picture 2),. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. All the wall sockets I can see are for BT. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Chris. At least 30Mbps download speeds in every room or £100 one-off credit. 4 Kudos. 1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We would like to show you a description here but the site won’t allow us. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Rob (Engineer ID XX346), who is really kind and helpful. Step 3: Plug in your Virgin Media Hub on the go-live date. Around the world, maybe one every seven years. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. , , Virgin Media. There are two options for to your TV. Tried to connect it but unfortunately there is no wall socket at all in property. Can see - 5322120. Sorry to hear of the install delay caused by the wall. 0 Kudos. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Phone line - 5 mins. You need something called a barrel to connect the two. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 4. on 15-02-2022 10:03. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If you have been given a Quickstart pack, but. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Virgin Media FTTP. So you can either unscrew this one & push on the connector provided in the Quick Start pack. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Try tracing the cables back to the house from the brown box outside. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I can only find the TV socket. 4. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Just had the Hub 3 delivered for Quickstart. . However, I do not have any of the specified wall sockets available. . (I did this video to help/guide new engineer as I did not find any for my self when I started. Reply. But I. Tudor. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Excludes. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. " The hub is upstairs as previously said. Account - Mobile. We would like to show you a description here but the site won’t allow us. on 15-02-2022 10:03. But the coaxial cable came with the kit is cable con 4. Re: No wall socket. The box and cables may have been removed by the previous occupiers. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Luckily, most newer computers have one already. u just run a long cable from the box inside to whatever room u want. Some VM installations do not have an internal wall box, just a trailing lead. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Security matters. Browse Virgin Media Virgin Media Community. 0 Kudos. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Went outside and there appears to be nothing on the other side (maybe removed). It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Account - Mobile. 4 out of 5. Phone. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. From that brown box on the wall trace the cable to the inside. I can’t find a wall socket anywhere that matches those indicated by virgin. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. I have also checked outside and there is no box either on my property or on my boundary wall. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . • Check the connection is tightly connected, it will make a 'click' noise. . I can only find the TV socket. If you can get Quickstart, you can choose one of two delivery options. Aug 8, 2011. I have only got one rectangular shaped white socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Thank you goslow, Kain_W. You can also identify a split socket looking at the side. Options. )In this video, I am showing the sta. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Hi, I just received my hub. master phone socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I do not have a virgin media wall socket so I cannot set up my kit. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. on 22-10-2022 20:58. These enter my house via an air brick/vent very close to. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Even after scraping the connection might not be a very good one. That will cost £25 each time, for peace of mind. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. New Install Assistance. . Be aware it may complicate things though if you do come to order cable in the future. Should’ve checked this before I ordered. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If there. 1 ACCEPTED SOLUTION. Virgin Media; My Virgin Media; Shop; Help;. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. We have a virgin media wall socket with an ethernet port in the wall but no round cable. See the attached photo. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The other is marked TV, & this is used for TV & Broadband. Verify that the white cable is securely connected to the Virgin Media wall socket. I don't have an outside box at all. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 25-09-2022 15:41. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 24-01-2022 21:07. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Don’t plug the power cable into a plug socket yet. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Back a step. Internet. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Virgin Mobile. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. All the cables will go under the floorboards. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. But its still failing to get any connection (i think i.